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Last Updated: January 2026

V24 Privacy Policy — How Securely We Handle Your Data

This page clearly explains how the information you provide while using the v24 platform is collected, where it goes, how long it is kept, and how it is secured. No hidden terms, no fine print.

256-bit SSL Protection
Never Sold to Third Parties
Fully in Bangla
What's on This Page
Our Commitment

How v24 Protects Your Privacy — 6 Core Commitments

These six principles govern how v24 handles every piece of your data.

Military-Grade Encryption
All your data is protected with 256-bit SSL/TLS encryption. v24 uses bank-grade security to ensure no unauthorized party can ever access your information.
Your Data Is Never Sold
Under no circumstances does v24 sell your personal data to marketers or third parties. Your information is used solely to improve our services and maintain security.
Minimal Data Collection Policy
We collect only the minimum data strictly necessary to provide our services. Collecting excessive or irrelevant information goes against our policy.
Your data, your control
You can view, correct, or request deletion of your personal data at any time. You may also opt out of marketing emails whenever you choose.
Data deletion after a set retention period
v24 does not retain data indefinitely. Unless required by law, data is automatically deleted once its retention period expires.
Clear Communication in English
Any privacy-related questions will be answered in Bangla. We believe every user has the right to receive information in their own language.
Table of Contents
Section 01

What Data We Collect

When you use the v24 platform, we collect certain information — solely to provide you with a safe, seamless, and personalized experience. We never collect data beyond what is necessary.

Information you provide directly

Data TypeWhen it's collectedWhy It's Needed
Full Name At registration Identity Verification (KYC)
Mobile Number Registration & Verification OTP & Security Alerts
Email Address At registration Account Communications
Date of Birth For KYC verification Age Verification (18+)
National ID / Passport KYC Upload Identity and address verification
Payment Information On Deposits/Withdrawals Transaction Processing

Automatically Collected Data (Device & Browsing)

  • Device Information: Device type, operating system, and browser version.
  • IP Address: For approximate location detection and fraud prevention.
  • Session Information: Login times, session duration, and features used.
  • Gaming activity: Game type and betting history (for account verification purposes).

Plain and simple: We do not access your phone's contacts, camera, or microphone. Only data that is strictly necessary to provide our services is ever collected.

Section 02

How we use your data

V24 uses your data only for clear and legitimate purposes. Below is a full breakdown of what data is used for and why.

Primary Use Cases

  • Account Management: To facilitate registration, login, identity verification, and account security.
  • Payment Processing: To process deposits and withdrawals and to prevent fraud.
  • Service Improvement: To analyse your usage patterns and improve your experience on the platform.
  • Customer Support: To respond to your queries and complaints, and to help resolve any issues you may have.
  • Legal compliance: To meet legal obligations under AML (Anti-Money Laundering), KYC, and gaming licensing regulations.
  • Responsible Gaming: To identify and prevent potentially problematic gaming behaviour.
  • Promotional communications: To send you relevant offers and updates, with your consent.

To be clear: Your data is never profiled or sold to third-party advertisers. It is used exclusively to provide v24's own services.

Section 03

When and With Whom We Share Your Data

V24 never sells your data or shares it unnecessarily. However, in certain specific situations — to keep our services running and to comply with the law — some data sharing is required.

When data may be shared

  • Payment Processor: Only the transaction details strictly necessary to process payments via bKash, Nagad, Rocket, or bank transfer are shared with those providers.
  • Game Provider: When you play games from providers such as Evolution Gaming or Pragmatic Play, only the minimum data necessary for that game session is shared with them.
  • Regulatory Authority: Data may be disclosed in response to lawful requests from gaming licensing authorities and AML investigation agencies.
  • Technology service providers: Server hosting, cybersecurity, and analytics providers are given limited access to your data, and are bound by strict confidentiality agreements.
  • When Required by Law: To comply with court orders or government directives.

Rest assured: Strict Data Protection Agreements (DPAs) are in place with every third party associated with v24. They may only use your data for the specific purposes defined in those agreements.

Section 04

How your data is kept secure

V24 has implemented the highest technical and organisational measures to protect your data. Our security practices are regularly updated in line with international standards.

Technical security measures

  • 256-bit SSL/TLS Encryption: Every connection is encrypted end-to-end — from your browser to our servers.
  • Two-Factor Authentication (2FA): An additional OTP-based security layer for your account.
  • AI-Powered Fraud Detection: Detects unusual login attempts or transactions in real time.
  • Database Encryption: Stored data is also kept in an encrypted state.
  • Regular Security Audits: Third-party security specialists conduct regular penetration tests.

Organisational Security

  • Only authorised staff have access to your data, and only to the extent required for their role.
  • All staff are bound by confidentiality agreements and undergo regular privacy training.
  • In the event of a data breach, affected users will be notified within 72 hours.

Stay vigilant on your end too: v24 will never ask for your password or OTP via email or phone. If you receive any such request, please contact support immediately.

Section 05

Cookies & Tracking Technologies

V24 uses cookies and similar technologies on its website. Cookies are small text files stored in your browser that help make your experience on the site smoother and more convenient.

List of cookies used on v24
session_token Keeps your login session active — essential At Session End
csrf_token Cross-Site Attack Prevention — Security At Session End
lang_pref Remembers your language preference 1 Year
v24_analytics Site Usage Analytics (Anonymous) 6 Months
mktg_ref Referral Source Tracking (with consent) 30 days

You can disable cookies at any time through your browser settings. Please note, however, that disabling essential cookies may cause some features of the site to not function properly.

Section 06

Your Data Rights

As a v24 user, you have specific rights over your own data. To exercise any of these rights, please contact our support team.

Right to access your data
You can request to view any personal data we hold about you at any time.
Right to Rectification
You can request corrections to any inaccurate or outdated information.
Right to Erasure
You may request deletion of your data where no legal obligation requires us to retain it.
Right to Restrict Processing
You may request that we restrict how your data is used for specific purposes.
Right to Data Portability
You may request a copy of your data in a downloadable format.
Right to Object
You can object to marketing communications or certain processing activities.

To exercise any of your rights, email us: privacy@v24.best — We are committed to responding within 30 days.

Section 07

How Long We Keep Your Data

V24 does not retain data beyond what is necessary. Below is the lifecycle of each data type:

For as long as your account is active
Your full profile, gaming history, and payment records are retained to ensure consistent service quality.
5 years after account closure
Transaction records and KYC data must be retained to meet our legal obligations under AML regulations and our gaming licence.
After 5 Years
Once the legal retention period expires, data is permanently and securely deleted.
Marketing Info
If you opt out, your marketing data is deleted promptly — within 72 hours.
Section 08

Protection of minors' data

V24 strictly does not collect or process data from anyone under the age of 18. Age is verified at registration, and KYC documents may be requested in any case deemed suspicious.

  • Registration is strictly prohibited for anyone under the age of 18.
  • If a minor is found to have created an account, it will be closed immediately and all associated data will be deleted.
  • Any transactions made through a minor's account will be refunded in full.
Section 09

International Data Transfers

V24 is an international platform. To deliver our services, some data may be processed on servers outside Bangladesh — such as those operated by game providers or CDN services.

  • All countries to which data may be transferred maintain adequate data protection laws.
  • Standard Contractual Clauses (SCC) are in place with all international partners.
  • Data is always transferred in encrypted form.
Section 10

Privacy Policy Updates

V24 may update this Privacy Policy from time to time. Members will be notified by email and on the platform before any significant changes take effect.

  • This policy was last updated January 2026Last updated on.
  • Next scheduled review: July 2026।
  • Continued use of the platform after any changes have been made will be considered acceptance of the updated policy.

For any privacy-related questions or complaints: privacy@v24.best

FAQ

Privacy FAQs

Absolutely not. v24 never sells your personal data to third parties. Your information is used solely to provide our services — data sales are not part of our business model.

Email us at privacy@v24.best or reach out via live chat. We will process your request within 30 days. Please note that certain data may not be immediately deletable due to legal obligations such as AML regulations — in such cases, we will explain the reason.

v24 protects your data with bank-grade 256-bit SSL encryption, AI-powered fraud detection, two-factor authentication, and regular third-party security audits. Our 99.9% uptime record and zero data breaches speak for themselves.

Every marketing email includes an "Unsubscribe" or "Opt-Out" link at the bottom. Clicking it will remove you from our marketing list within 72 hours. You can also contact our support team directly to opt out.

KYC documents are retained for up to 5 years after account closure, as required by law. This period is governed by AML regulations and gaming licence authority rules. Once the 5-year period expires, all documents are securely deleted.
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At v24, your data belongs to you. Bank-grade security, zero data selling, and full support in English — register today.

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